“It makes no sense,” O’Leary said. “It just shows you that this person doesn’t have the confidence or ability to do the mandate that you’re offering them… I think it’s a horrific signal.”
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While layoff memos focus on who’s being let go—CEOs like to lead with the heart, after all—it’s vital to understand who’s kept their jobs. Are these mostly technical people? The folks with soft skills and deep relationships that are hard to replace? ServiceNow CEO Bill McDermott emailed me a brief on Friday about its blueprint for agentic business that states: “When intelligence is abundant, the scarce resource is everything surrounding it: the enterprise context that grounds AI in reality, the governance that makes it safe, and the execution infrastructure that turns insight into action.” Does that make the case for more people? No. But it does suggest that top-level cuts don’t always turn out as planned.